Principles of Analytics

Learn about the importance of using data and research to inform decision-making in human resource management. Discover how evidence-based practice can help to improve organisational measures and outcomes, such as employee engagement, retention, and productivity. Understand the key components of evidence-based practice and how it can inform principle-led judgements and outcomes for your organisation.

Learn about the importance of creating value for employees, customers, and wider stakeholders. Understand how creating value can improve performance, satisfaction, and loyalty and ultimately drive the organisation's success. Discover the key approaches to preserving and growing the customer base through high customer satisfaction and a value-driven philosophy. Know how people professionals can apply and maintain customer service standards.